Top cop says ‘Customer is King’

The Cape’s new top cop Lieutenant-General Khombinkosi Elvis Jula recently initiated the “Customer is King” project at all stations across the province to ensure effective policing and to create a greater rapport with the community.

Captain Ian Williams, spokesperson for Mitchell’s Plain police, said the aim of project was to ensure that police raised the bar in terms of delivering efficient, professional and satisfactory service to communities across the province.

Captain Williams said that “central and integral” to the project was the multi-disciplinary effort at provincial, cluster and station levels to render a satisfactory service to residents.

“During the project, we will conduct random calls to victims of crime to assess their level of satisfaction on services rendered by police,” he said.

According to Captain Williams, the police were dedicated to also ensuring the correct handling of complaints against the police. “We aim to prioritise the investigation of complaints against the police; give feedback to clients and compile a complaints register,” he said.

He added that public education was also crucial to the project. “We plan to run public education training on the rule of law and also partner with the Human Rights Commission,” he added.

Captain Williams said police aimed to ensure the proper attendance of crime scenes; quicker reaction times to complaints and implement a dedicated desk for the certification of documents.

For more information, call Mitchell’s Plain police station on 021 370 1706.

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