Suleyman Regal, Tafelsig,
My meter at erf 29295 does not generate water.
I logged a fault on January 23, with reference number 9104657252.
The meter was removed and only replaced a few weeks ago.
I requested a water increase in November 2016 which was granted.
However, since Monday July 9 we have not had water. The water came on Thursday July 12 but by 1pm it was off again.
There are six people living on the property, but three of them were not home at the time.
On Friday July 13 there was no water again and the increase has not been added.
My daughter has been calling all week to find out but no one is attending to the query logged.
It is frustrating to call all the time and not get a positive response.
A new fault was logged for the meter, which will take between three and five days and we are pensioners.
Xanthea Limberg, mayoral committee member for Informal Settlements, Water and Waste Services; and Energy, responds
The City of Cape Town will attend to the request as soon as possible.
Water supply at a property being available in the morning, but only temporarily, or on some days not at all, is likely a sign of the water allocation for the property being depleted due to a leak.
We would therefore encourage these residents to investigate whether this is occurring.
Information on how to find and fix leaks can be found at www.capetown.gov.za/thinkwater.